What To Do About ‘Identity Verification Failed’ SRD Status?

The special COVID-19 SRD grant has been a crucial support for many South Africans affected by the pandemic. However, some applicants have faced issues with their applications, receiving an ‘Identity Verification Failed’ status, which prevents them from accessing this essential financial aid. This guide will explore the reasons behind this status and provide steps to appeal and resolve the problems, ensuring the successful acquisition of the rightful SRD grant.

What Does ‘Identity Verification Failed’ Signify for the SRD Grant Application?

Prior to approving SRD grant applications, SASSA conducts identity checks by comparing the applicant’s personal information with the records from the Department of Home Affairs. When your SRD application shows an ‘Identity Verification Failed‘ status, it implies that the information you provided does not adequately match the official identity databases.

This issue can arise due to various factors, including incorrect ID numbers or discrepancies in name spellings. SASSA processes applications through multiple databases, with the initial check done via the Department of Home Affairs based on the provided ID number, first names, and surnames. Any disparities or inconsistencies will lead to an ‘Identity Verification Failed’ outcome.

Appealing and Resolving the ‘Identity Verification Failed’ Status

If you believe your SRD grant application was unfairly rejected with this status, you can file an appeal on the SASSA website to have your case reconsidered. Here’s what you need to do:

  1. Visit the SASSA SRD appeals site at srd.dsd.gov.za.
  2. Input your ID number and phone number.
  3. Formally submit your appeal with all necessary details.
  4. Regularly follow up during the processing period.

To achieve the best results, it’s crucial to submit your appeal within 30 days of receiving the rejection notification. SASSA’s Independent Tribunal will review your case and communicate the outcome of the appeals electronically within 60-90 days.

Make sure that all your personal details match your official identification documents precisely when submitting the appeal to resolve any verification issues. Cross-verify your ID number, first names, surname, date of birth, and contact information for accuracy. Provide supplementary documents if required.

Stay persistent in checking the status every month while your appeal is under review. If you are rightfully eligible for the SRD grant, persistently appeal any repeated rejections until the identity issues are resolved, and your application is finally approved.

By providing the correct verification documents and information, SASSA can rectify any initial identity disparities that caused your SRD application to be marked with an ‘Identity Verification Failed‘ status. This will enable you to successfully access the essential financial aid that the SRD grant provides to South Africans facing difficulties during these challenging times.