What if I Forgot my Phone Number for SASSA Application?
If you’ve already submitted a SASSA grant application but you realize you’ve provided an incorrect or forgotten phone number, it’s crucial to act quickly and update your contact details. Making sure that SASSA has your most recent phone number on file is essential for receiving important updates about your application status, interviews, and grant payments if your application gets approved.
This guide will walk you through the key steps to follow if you need to update your phone number for an existing SASSA application.
Locate Your SASSA Application ID
First, you need to find the unique application ID (AppID) that SASSA assigned to you when you initially applied. This ID is necessary to confirm your identity and access your application details.
Your AppID should be accessible on the official SASSA website if you registered online. If not, check the SRD portal or look for it in emails/SMS messages from SASSA. Having this application ID ready will save time when reaching out to SASSA to update your details.
Get in Touch with SASSA Via Phone, Email, or In-Person
Using your AppID, reach out to SASSA through one of the following convenient channels:
- Call the SASSA toll-free helpline at 0800 60 10 11. Follow the appropriate prompts to speak with an agent about updating your phone number.
- Visit the SASSA website and submit an online inquiry using the contact form, specifying that you need to update your phone number for an existing application.
- Go to your nearest SASSA local office in person. Explain to the SASSA officer that you need to update your phone number linked to your application ID.
Make sure you have your ID number ready as you’ll need to confirm your identity before SASSA can access your application and make any changes.
Update via WhatsApp If You Can’t Reach SASSA
If you’re having trouble contacting SASSA through the usual channels, try reaching out on WhatsApp at 0820468553. Clearly explain that you need to update the phone number on your specific application and provide the AppID.
However, bear in mind that the WhatsApp process might have delays compared to calling or visiting in person. Consider using it as a backup option only if necessary.
Provide Your New Phone Number
Once you’ve connected with a SASSA agent via phone, online, or in-person, clearly provide your new, accurate phone number. Double-check the number for accuracy before submitting. SASSA will then update your application’s contact details with, update your phone number.
Frequency of Updates Allowed
Note that you can only request to change your phone number on a SASSA application once every 24 hours. Therefore, ensure the new phone number provided is the final correct one.
Keep Your Details Updated
Make sure to inform SASSA whenever your phone number changes during the application process. Having accurate contact information is crucial to ensure you don’t miss any important status updates, interview invitations, or requests for documents. Check in regularly to verify your details if necessary.
By following the appropriate steps with your Application ID and requesting a phone number change through official SASSA channels, you can smoothly update your forgotten or incorrect phone number. This will ensure you remain connected throughout the SASSA application process until a final decision is reached.