How To Contact SASSA About the R350 Grant?

The SASSA R350 Social Relief of Distress (SRD) grant is a crucial form of temporary financial aid available to unemployed South Africans grappling with financial difficulties.

 If you find yourself in need of assistance regarding your R350 grant application, status, payments, or general inquiries, there are several direct channels through which you can reach SASSA.

Here, we have provided an overview of the main contact options specifically tailored to the R350 SRD grant program.

SASSA Toll-Free Call Center

The primary mode of contacting SASSA contact for inquiries about the R350 grant is through their national call center:

  • Dial 0800 60 10 11 toll-free from any phone
  • Choose option 1 for grant inquiries and follow the instructions
  • Ensure you have your ID number and question ready for quick assistance
  • The call center agents can handle most R350 grant queries directly
  • In cases where immediate assistance is not possible, you will be referred to the relevant officials

SASSA Email Address

You also have the option to reach out to SASSA via email for any queries or information related to the R350 grant:

  • Send an email to grantenquiries@sassa.gov.za
  • Make sure to include your name, ID number, and contact number in the email
  • Attach any pertinent documents, screenshots, or details
  • Emails are logged and directed to the relevant departments during working hours
  • For urgent matters, they may contact you more quickly via telephone

SASSA SRD Program Website

For comprehensive information about the R350 SRD grant, visit the main website at https://srd.sassa.gov.za. On this specialized portal, you can:

  • Find details about eligibility criteria and the application process
  • Check the status of your grant application
  • Access program FAQs
  • Locate application forms and required documents
  • Submit appeals for rejected applications

SASSA Regional Office Visits

You have the option to visit or get in touch with your nearest local SASSA office for face-to-face assistance:

  • Locate your closest office online or by calling SASSA
  • Discuss any issues regarding the R350 grant in person during office hours
  • Provide your ID, name, and reference number
  • Get assistance with completing application forms if required

SRD Grant Appeals Contact

If your query pertains specifically to an R350 grant appeal, reach out directly to the Appeals Tribunal:

  • Call at 012 312 7727
  • Send an email to grantappeals@dsd.gov.za
  • Avoid contacting SASSA for appeals as these are redirected to the Tribunal

WhatsApp and Social Media

While less formal, you can also get in touch with SASSA through:

  • WhatsApp message at 082 046 8553
  • Direct message on their Twitter account @officialsassa
  • Comments on their Facebook page
  • These platforms are monitored during working hours, but for urgent or detailed inquiries, it is recommended to use email or make a phone call.

Tips for Contacting SASSA About the R350 Grant

  • Keep your ID number and recent application details handy to expedite the assistance process.
  • Be patient as call volumes tend to be high – rest assured you will receive help.
  • If you’re unable to resolve your queries over the phone, follow up via email or in person at an office.
  • Make a note of any reference numbers provided during follow-up calls.
  • Record the names of officials assisting you for accountability purposes.

Frequently Asked Questions

Q: What is the email address for contacting SASSA about the R350 grant?

A: The SASSA email address is grantenquiries@sassa.gov.za. Remember to include your ID number in your communication.

Q: How do I call the SASSA call center toll-free from my phone?

A: You can dial SASSA toll-free at 0800 60 10 11 from any phone. Then, select option 1 for grant inquiries.

Q: Where can I find the application forms for the R350 grant?

A: You can download the application forms directly from the SASSA SRD program website at https://srd.sassa.gov.za.

Q: Can I visit my local SASSA office for assistance with my R350 application?

A: Yes, you can visit your nearest SASSA office to receive in-person assistance and address any queries related to the R350 grant program.

Q: Whom should I contact for appeals related to the R350 grant?

A: For any appeals, get in touch with the Independent Tribunal directly at 012 312 7727 or grantappeals@dsd.gov.za, rather than contacting SASSA.

If you require any assistance with your R350 SRD grant, we recommend promptly contacting SASSA through the appropriate channels outlined above. It’s essential to reach out early with any issues to ensure a streamlined and expedited resolution.