How to Change Your Cellphone Number with SASSA for Grant Notifications?
If you’ve applied for a SASSA grant or receive regular payments, it’s crucial to maintain accurate contact details. This includes your phone number, which is used for grant payment alerts and SASSA notifications. Should your number change due to a new SIM card or phone, it’s vital to inform SASSA promptly to ensure the uninterrupted receipt of crucial updates.
How to Update Your SASSA Cellphone Number
According to the SASSA website, you can update your contact details, including your cellphone number, using the following methods:
1. Online through the SASSA self-service portal
2. By calling the SASSA contact center
3. In-person at your nearest SASSA regional office
Updating your number is a simple process, provided you have your ID number and the existing registered phone number on hand. Ensuring your details are current with SASSA guarantees that you receive timely SMS notifications about grant application statuses, payment dates, or any other important updates.
How to Change Your Cell Number Online
The quickest way to update your cellphone number with SASSA is through the secure self-service portal:
1. Visit the SASSA website and select “Update Your Details” under the self-service menu.
2. Enter your ID number and your existing registered cell number on the login page.
3. Choose “Update Cell Number” from the available options.
4. Input your new active cell phone number accurately.
5. Agree to the terms and conditions and complete the CAPTCHA security check.
6. Click “Submit Details” to confirm the updated number.
7. You’ll receive an SMS notification from SASSA confirming the change, and you’ll start receiving grant notifications on your new number.
Changing Cell Phone Number by Phoning SASSA
If you don’t have reliable internet access, you can call the SASSA contact center on 0800 60 10 11 during operating hours to change your registered number:
1. Choose your preferred language when prompted.
2. Follow the menu options to request “Update Contact Details.”
3. Provide your ID number and existing registered cellphone number.
4. Inform the agent of your new active cellphone number.
5. The agent will update your details in the SASSA system.
6. Confirm the change and make note of the reference number received.
7. Allow 1-3 days for the updated number to reflect on your profile before receiving SMS notifications.
How to Change Cell Number at SASSA Service Offices
You can also visit your nearest SASSA regional office in person to change your registered number:
1. Locate your closest SASSA office and check their operating hours.
2. Bring your original green barcoded ID document.
3. Upon arrival, take a queue number for status updates.
4. When served, request to change your registered cellphone number.
5. Provide your ID and existing registered number for verification.
6. Give the officer your new active cell phone number for profile update.
7. Confirm the updated number is entered correctly before leaving.
Visiting an office allows you to change your number in person and ensure the new details are accurately captured.
When to Change Your SASSA Cellphone Number
Here are some situations when you should promptly update your registered cell number with SASSA:
1. After obtaining a new SIM card and phone number.
2. If your phone is lost or stolen.
3. When switching to a new network provider.
4. If your old number will be deactivated.
5. When your mobile contract number changes.
6. If you’re experiencing network reception issues on your current number.
Updating your details with SASSA prevents grant notifications from going to an inactive number.
Tips for Changing Cell Number with SASSA
Follow these helpful tips when changing your registered cellphone number:
1. Keep your new number confidential once updated.
2. Notify SASSA directly of number changes, not third parties.
3. Update your number across all government services that may send you SMSes.
4. Avoid changing your number during month-end grant payment cycles.
5. Double-check that the new cellphone number is correctly recorded.
6. Check your SASSA account profile to confirm the number change.
7. Wait for 3 days after updating before expecting SMSes on the new number.
Keeping your contact details current ensures you receive timely updates from SASSA regarding your grant payments.
Common Questions about Updating Cell Number
Q: How long does it take for SASSA to change my number after I submit it?
A: Expect the updated number to reflect on your SASSA profile within 48 hours after online or in-person submission. Allow 3 days before receiving SMS notifications.
Q: What if I change my number but SASSA keeps sending SMSes to my old number?
A: Notify SASSA immediately if notifications continue to go to your old number days after updating your new registered number.
Q: Can I update both my cell number and home address at the same office visit?
A: Yes, you can change both your registered contact number and home address during one visit to your local SASSA regional office.
Q: My old number was disconnected – will this affect changing my SASSA number?
A: No, you can still change to your new active number even if your old registered number is no longer connected or lost.
Ensuring your cell phone number is up to date with SASSA guarantees you continue receiving all notifications and payment alerts promptly through an active registered channel.